Shipping Policy

Domestic Shipping (India)

• We offer free shipping within India.
• We use trusted courier and logistics partners to deliver pan-India.
• Orders are processed within 2–5 business days (excluding weekends and public holidays).
• Once dispatched, delivery usually takes 5–7 business days.
• Cash on Delivery (COD) is not available.

International Shipping

• We ship internationally via trusted carriers like DHL, FedEx, or UPS.
• Shipping charges, customs duties, and taxes are the customer's responsibility unless stated otherwise.
• Processing time: 2–5 business days.
• Delivery time: usually 7–20 business days, depending on location and customs.
• Delays due to customs are beyond our control.

Order Confirmation & Tracking

• After placing your order, you will receive an Order Confirmation email.
• Once dispatched, a Shipping Notification will be sent with tracking details.
• Track your package using the provided tracking link.

Address Changes & Order Modifications

• Ensure your shipping address is correct before confirming your order.
• To modify or cancel an order, contact us within 12 hours (before dispatch).
• Once shipped, changes may not be possible.
• If a package is returned due to incorrect address, re-shipping charges apply.

Delays & Force Majeure

• Processing and delivery times are estimates only.
• External factors (weather, strikes, customs, etc.) may cause delays.
• If delays occur, we’ll inform you via email or SMS.
• Allow an extra 3–5 business days for remote locations.

Lost or Damaged Shipments

• Notify us within 7 days of expected or actual delivery if your item is lost or arrives damaged.
• Provide clear photos and order details for resolution.
• We will assist with filing claims and offer a replacement or refund if verified.
• Original shipping fees are non-refundable (unless damage is confirmed).